Sandcross Primary School is committed to providing a safe and secure environment for children, staff and visitors, and promoting a climate where children and adults feel confident about sharing any concerns they may have, including concerns about their own safety or the wellbeing of others.

Safeguarding Responsibilities and Immediate Action

Safeguarding and promoting the welfare of children in our school is the responsibility of the whole school community.

All adults working at Sandcross, including visiting staff, volunteers and students on placement, are required to report instances of actual or suspected child abuse or neglect to a Designated Safeguarding Lead (DSL).

Our Safeguarding Team

Designated Safeguarding Lead (DSL)

Richard Bates

Deputy Designated Safeguarding Leads (DDSLs)

• Emma Anders

• Karen Good

• Jade McLaughlin

• Suzie Wallace

• Mark Richards

• Sophie Heat

Nominated Safeguarding Director (MAT): Emily Webster

Designated Teacher for Looked-After Children: Emma Anders

Designated Safeguarding Governor: Holly Thompson

• Nominated Safeguarding Director (MAT) Emily Webster 
• Designated teacher for looked after children: Emma Anders
• Designated Safeguarding Governor: Holly Thompson

Reporting a Safeguarding Concern About a Child

If you have concerns about the safety or wellbeing of a child, either in or outside school, please contact us using one of the following methods.

During school hours (8:30am–4:30pm)

Telephone: 01737 245467

Please ask to speak to a Designated Safeguarding Lead.

Outside school hours

Telephone: 01737 245467 – Option 5

Email

dsl@sandcross.school

This email address is monitored by the Designated Safeguarding Leads and Deputy Designated Safeguarding Leads.

For more information, please visit our Safeguarding webpage.

External Safeguarding Support

Members of our school community can also contact external safeguarding services directly.

Emergency Services

If you believe a child is in immediate danger, call 999.

Surrey Children's Services

Telephone: 0300 470 9100

Email: cspa@surreycc.gov.uk

Telephone from overseas: +44 20 8541 9944 (9:00am–5:00pm, Monday to Friday)

For further information, please visit Surrey County Council – Contact Children's Services.

NSPCC

Telephone: 0808 800 5000

Email: help@nspcc.org.uk

 

For further information, please visit the NSPCC website.

Childline – Support for Children and Young People

Telephone: 0800 1111

Childline provides free, confidential support and advice for children and young people under 19.

For further information, please visit the Childline website.

Reporting Concerns About a Member of Staff

If you have a safeguarding concern about a member of staff, including supply staff or volunteers, please use the following contact details.

Concerns about any member of staff other than the Headteacher:

Email: head@sandcross.school

Please note: The Headteacher's email address is provided specifically for concerns or complaints relating to members of staff. It should not be used for general enquiries, routine school matters or complaints that do not relate to staff.

Concerns about the Headteacher:

Email the Chair of Governors: chair@sandcross.school

Complaints and Concerns

At Sandcross Primary School and Nursery, we value our relationships with parents and carers and are committed to listening to concerns and resolving issues fairly, promptly and respectfully.

We encourage parents and carers to raise any concerns with the school at the earliest opportunity so that we can work together to resolve matters wherever possible.

Where a concern cannot be resolved informally, parents and carers can make a formal complaint in accordance with the Everychild Partnership Trust Complaints Policy.

The policy explains the different stages of the complaints process, including informal resolution, formal complaints and the complaints panel process.

Our Complaints Policy

View the Everychild Partnership Trust Complaints Policy – June 2026

Next review due: June 2027

If you wish to raise a concern or make a complaint, please contact the school office using the details below. Complaints will be considered in accordance with the Trust's published procedure.

General Enquiries and Other Concerns

For all other enquiries or concerns that are not safeguarding-related, please contact the school office.

Email: office@sandcross.school

Telephone: 01737 245467

In person: 8:30am–4:30pm, Monday to Friday, term time only.

Via our website: Please complete the contact form below.

School Address

Sandcross Primary School and Nursery

Sandcross Lane

Reigate

Surrey

RH2 8HH

School Policies

You can find our school policies, including safeguarding, behaviour and other relevant procedures, on our Policies webpage.

View Sandcross School Policies

For parent and carer complaints, please refer directly to the Everychild Partnership Trust Complaints Policy – June 2026.

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